BPM stands for Business Process Management at the core of BPM is a process or workflow. This is a series of steps or activities that people or systems perform according to a logical path in order to achieve a goal.
Every business each day executes dozens hundreds and even thousands of processes but not all these processes are efficient. Early workflow software focused mainly on enabling users to map out such processes in a visual manner and execute them in order to achieve automation with the goal of improving efficiency.
The BPM has grown since then. Today BPM suites include many more capabilities beyond just workflow. Intelligent business process management suites (iBPMS) combine business process management (BPM) software with additional capabilities such as artificial intelligence (AI). These include features such as end-user portals, integration, analytics and mobility.
At the top of this field iBPMS enable IT and business teams to collaborate on end-to-end business process applications that can transform their business.
- Intelligence and support for industry and organizational specific processes
- A greater level of collaboration throughout the process, which encourages a wider adoption across organizational departments and can lead to a higher level of change and improvement within current processes
- Support for integration to various middleware and back-end technologies, providing organizations with the capability to go to market quickly with new offerings
Let’s take a look at an example of an intelligent BPM application. A company called EnergyServices provides solar panels electricity systems and other pure energies to homes and businesses nationwide.
EnergyServices wanted to transform its customer services